The world-class authoritative guide for successful benchmarking, Business Process Benchmarking gives you:
” Key success factors for the leadership and management of benchmarking
” How-to information that will improve operations in your organization for quick results
” Case studies that highlight current success stories
” TQM tools that can be used to analyze benchmarking resources
” Reference materials that provide the best in benchmarking resources
This book shares material on benchmarking that has never been covered before. A breakthrough new concept called step zero is divulged as a new, important first stage in any benchmarking model.
Managing the benchmarking assignment before, during, and after a benchmarking team’s activities is an essential component of successful benchmarking. Camp explains the critical management process and establishes leadership and training strategies for benchmarking. In material that cannot be found elsewhere, he reveals lessons learned and identifies key success factors for effective benchmarking.
In addition, Camp provides a wealth of case studies, from Malcolm Baldrige National Quality Award winning organizations, that illustrate how leading-edge quality organizations have conducted their most productive benchmarking projects. The references also offer a host of information sources that will help guide your way to successful benchmarking.