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Quality Function Deployment


General Description

Product quality and satisfaction of customers’ needs are very much in the forefront of every major organization. Quality function Deployment (QFD) is a means to translate the “Voice of the Customer” into design parameters that can be deployed horizontally through product planning, engineering, manufacturing, assembly and service. It is also a mechanism to identify conflicting design requirements to be optimized and critical quality characteristics to be controlled through operational procedures.

Detailed Description

Steps in QFD identify new quality technology and job functions necessary to carry out parameter design, which are clearly defined and assigned to particular individuals. For the company’s benefit, QFD also provides a historical reference to enhance future engineering technology and to reduce the frequency of design errors. Results of QFD are measured based on a number of engineering changes during product development, time cycle to market, cost and quality. This workshop will explain the methodology of QFD and will teach participants the techniques involved to optimize the overall quality in their own corporate environment.

Information on Enrollment

Quality managers, product and design manufacturing, quality engineers, quality inspectors and technicians and professionals who are serious about improving their process / product through QFD.