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Problem Solving & Decision Making

An all-round approach for conducting investigations with intelligent use of decision-making


Course Overview

Problem Solving is a skill that is embedded in all jobs in all kinds of environments. The ability to solve problems quickly and take temporary corrective measures to develop long term solutions to complex problems is a much sought-after skill. Not knowing how to solve problems effectively will eventually cause the organization to deal with wasteful issues, which in most cases can be prevented or even eliminated with early detection.

The 2-day course is designed to impart both the systematic way to approach problems as well as applying the problem solving methodology that can be applied in any setting in any business environment. The participants will learn how to apply systematic methods to structure a problem so that it eventually leads to an organized way to search for the core problem and developing corrective actions and long term solutions.

The training also equips participants with many useful tools to use for the right way to select the appropriate solution for implementation without going through a mess of fussy details. The decision process is participatory and minimizes the risk in the selection of solutions.


What Kinds Of Problem Can Be Solved

All systematic, operational, administrative and technical problems in business and industry can be resolved using this method. The participants will also learn many constructive approaches to define the problem, techniques to collect data, and methods to analyze, verify and confirm the root cause.


How To Select The Right Problem Solving Training

There are many courses offering a variety of approaches to problem solving, making it difficult to determine which one is the most useful and practical. Generally, a good problem solving course should include the following:

1) How To Define The Problem
• Questioning Approach
• Theme Approach
• Physical Analysis Approach
• Substance Field Resource Approach
• Phenomena-Mechanism Approach

2) How To Select The Major Problematic Issue
This includes techniques to understand how to filter the specific issues from the general issues. The problem is always related to one or more specific issue and not a general issue. Therefore, the ability to distinguish the specific from the general is important.

3) How To Classify The Problem
This is one area that many training courses fail to address. Correctly classifying problems will lead to a clear and certain approach to resolving them. This minimizes the need to go through all the detailed analysis steps. Being buried in mountains of analysis is just like looking for a needle in a huge haystack.

4) How To Analyze Data To Identify The Cause
The data to collect depends on the definition of the problem to correctly establish the right approach. Data analysis takes a lot of time, so it is important to know how to correctly analyze the data so that the real hidden issue can be exposed and isolated.

5) How To Verify The Cause
The correct use of Questioning Method can overcome the risk of making the wrong decision. Applying the Questioning Method together with the Decision Tree Method clearly provides the logical decision rule to a meaningful conclusion.

6) How To Prove The Cause
Proving the cause can be made by a variety of ways including the destructive method and non-destructive method. The use of the non-destructive method requires intelligent information gathered to establish the point where some exchange of part, information or system can take place to see the resulting effect.


Course Contents

  1. The Functional Roles Of Problem Solving
  2. The Many Types Of Problems
  3. How To Define A Problem
  4. How To Select The Major Problematic Issue
  5. Groupwork: Developing A Definition For A Selected Issue
  6. Understanding Cause And Effect Analysis
  7. Using The Cause And Effect Diagram To Diagnose An Event-Based Problem
  8. The Structure Of Causal Roots
  9. Difference Between Technical Failure And Event-Based Failure
  10. Groupwork: How To Diagnose An Event-Based Problem
  11. Investigative Data Collection
  12. Data Analysis To Identify The Cause
  13. Investigative Approach To Identify Problems In Flow Management Process
  14. Contrasting Symptom Matrix
  15. Analyzing Data With Ishikawa Diagram
  16. Verification Of Contribution Cause With 5-Why Method
  17. Verification And Proofing Of Root Cause
  18. How To Select Solutions For Implementation
  19. Groupwork: Solving Equipment Failure Problem Using Tools & Techniques Taught In Class
  20. Risk Factor Consideration In Decision-Making

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