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TWI Trainer

Essential Skills For Knowledge-Based Industry


Course Overview

TWI Essential Skills For Supervisor is the single most powerful enterprise transformation culture for making real change to the whole enterprise to meet the vision
and mission of a successful operations regardless of what improvement initiative that is being embarked upon.

TWI is the core foundation of all improvement initiative. It is founded on the sound principle that all the workforce must apply the improvement culture consistently in
their daily work to sustain all changes in quality and productivity.

TWI is in fact the best of the Best Practice adopted by Toyota of Japan. It is through TWI, that Toyota has been very successful in applying many improvement initiatives that
require the whole workforce to sustain the continuous change.

In the nutshell, TWI consists of 3 core components for developing the essential skills of the supervisors. These are:-

a) Job Instruction Training
b) Job Methods Training
c) Job Relations Training


Job Instruction Training

Train the supervisors how to teach the workforce how to properly perform their jobs Safely, Correctly and conscientiously in a manner that improve the engine of production.

Job Methods Training

Job Methods training trains the supervisors to teach the workforce how to develop proper method of work to improve quality and productivity with the objective of reducing costs.

Job Relations Training

Job Relations training trains the supervisors to handle human relations issue and communication for effective delegation of work as well as in conducting themselves in leading the drive for making change in the enterprise.

Who Should Attend

This 5-day training is an essential skill for all supervisors regardless of their year of experience. Managers who supervise many supervisors under them should also take the lead to attend so that they could help to support TWI training activities in their enterprise.

The Objective of TWI Training

1. To empower the workforce to help the enterprise to preserve knowledge capital and apply them in the production of goods and services.
2. To train supervisors to build up the strength of the workforce through effective leadership in conducting Job Instruction, Job Methods and Job Relations.
3. To build a powerful enterprise with a strong production engine to make quality products at lower cost for the customers.
4. To build an enterprise that could implement and sustain all quality and productivity initiatives on the shopfloor without fail.
5. To provide the workforce with right job instruction so that they could do the job steps correctly with the assurance that they understand them.
6. To provide the workforce with the Job Methods approach to making change for continuous improvement.
7. To ensure that supervision, through Job Relations training, know how to manage the resources in order to protect the interest of the enterprise as well as to conduct themselves in a manner to improve their leadership skill.
8. To develop an enterprise where there is ownership and people are treated with due respect and fairness.



How Is The Training Conducted

The delivery of training will be customized to the context of the participants’ learning needs. It will be made simple to grasp the fundamental learning as well as putting the participants through game like teamwork that will be enriching to put the lessons across to all level of participants. So the learning will include
– Short Lecturers
– Illustration of Principles
– Demonstrations of Examples
– Class Presentation
– Teamwork Games Like Learning
– Quizzes
– Presentation of Team Learning

Course Content


1. TWI Introduction
2. TWI In Toyota
3. The Leadership Of Supervision
4. The Essential Skills
5. The TWI Methodology
6. How To Conduct Job Instruction


7. How To Develop The Step-By-Step Instruction
8. How To Instruct The Workers
9. What Are The Important Considerations In Job Instruction
10. The Job Breakdown Sheet
11. How To Conduct Assessment Of The Lesson Learned
12. Putting The Worker On The Job


13. Job Instruction Preparing To Instruct
14. TWI Trainer Assessment
15. What Is Job Methods
16. Job Methods – 4 Step Method
17. How To Record Job Method Activity Details
18. How To Apply The 8-Questioning Approach


19. The Work Simplification Model
20. How To Involve Others In The New Methods
21. What Is Job Relations (JR)
22. The 4 Step Of Job Relations
23. Putting Job Relations Into Practice
24. How To Conduct The 4 Steps In Practice


25. Revisit The Key Points
26. OJT Hands On Guidance
27. Job Methods Hand-On Guidance
28. Job Relations Hand-On Guidance
29. How To Get Started
30. Course Completion

For more information on in-house training provided by APRC, please contact the Administrator at: