Maintenance managers constantly need grow as effective leaders within their facilities. TPC’s Maintenance Management training courses for First-Line Supervisor’s is designed to help new maintenance managers gain strong supervisory skills, effectively communicate, and implement a preventative maintenance program. After each course’s completion, new supervisors will have a head- start on building the confidence they need to supervise and motivate their maintenance crews.
Unit 901: Identifying The Supervisor’s Role In Maintenance Organizations ($100)
Covers the basic types of maintenance organizations. This course discusses cost-saving concepts of using work order systems. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.
Lesson 1: Types of Maintenance Organization
Lesson 2: Maintenance Planning and Operations
Lesson 3: Work Order Systems
Lesson 4: Using Information Sources
Lesson 5: Controlling Backlog through Planning
Lesson 6: Applying Work Standards
Lesson 7: Managing Maintenance by Computer
Unit 902: Effective Work Authorization Techniques ($100)
Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.
Lesson 1: Work Order Systems
Lesson 2: Using Information Sources
Lesson 3: Controlling Backlog through Planning
Lesson 4: Applying Work Standards
Lesson 5: Managing Maintenance by Computer
Unit 903: Implementing A Preventive Maintenance Program ($100)
This maintenance management course covers what preventive maintenance (PM) is and why it is necessary. Develops procedures for setting up a practical PM program, and describes effects of PM on scheduled and unscheduled work. Explains the requirements and advantages of the program as it applies to maintenance management. Provides information on the relationship of PM to production and quality control.
Lesson 1: The Need for PM
Lesson 2: Setting Up a PM Program
Lesson 3: Scheduling PM
Lesson 4: Controlling Work
Lesson 5: Quality Control
Unit 904: Controlling Maintenance Resources Effectively ($100)
The Controlling Maintenance Resources course covers methods of using maintenance resources for greatest efficiency, and tells how to implement the techniques effectively. Explains what workload is and how to measure it. Provides a thorough investigation into the control of labor, parts, and materials—both in the field and in the shop. Examines the budget process and how to control costs through budgeting.
Lesson 1: Measuring Workload
Lesson 2: Controlling Labor
Lesson 3: Controlling Parts and Materials
Lesson 4: Managing Shop Operations
Lesson 5: Controlling Costs through Budgeting
Unit 905: Strategies For Improving Performance In Maintenance ($100)
This maintenance management course covers instructions to first-line supervisor in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program.
Lesson 1: Evaluating Performance
Lesson 2: Increasing Productivity
Lesson 3: Effects of Training
Lesson 4: Managing Time
Lesson 5: Stimulating Improvement
Unit 906: Effective Spoken Communication For Supervisors ($100)
This maintenance management course covers how to use verbal and written communication tools, including the importance of listening. Explains how to motivate maintenance personnel through effective communication. Discusses how to organize written communication, best utilizing the elements of writing—parts of speech, phrases, clauses, sentences, structure, punctuation, and syntax. Gives examples of business writing used for reporting progress and motivating employees.
Lesson 1: Communication Objectives
Lesson 2: Verbal and Nonverbal Communication
Lesson 3: How to Listen
Lesson 4: Communication Maintenance
Lesson 5: Planning Your Writing
Lesson 6: The Mechanics of Writing
Lesson 7: Business Writing
Unit 907: Effective Written Communication for Supervisors ($100)
Covers how to organize written communications. Identifies parts of speech, phrases, clauses, and sentences. Explains importance of syntax. Discusses mechanics of structure and punctuation. Gives examples of different forms of writing.
Lesson 1: Planning Your Writing
Lesson 2: Building a Sentence
Lesson 3: The Mechanics of Writing
Lesson 4: Building a Paragraph
Lesson 5: Business Writing
Unit 908: Improving Labour Relations ($100)
This maintenance management course defines the supervisor’s job in terms of maintenance planning, operations, and employee interaction. Demonstrates how good leadership requires administering discipline fairly, recognizing employee needs, and preventing employee strife. Discusses the basic information supervisors need in handling grievances and union disputes.
Lesson 1: Defining the Supervisor’s Job
Lesson 2: Supervising Hourly Personnel
Lesson 3: Becoming a Successful Leader
Lesson 4: The Supervisor’s Role in Employee Relations
Lesson 5: Responding to Interpersonal Problems
Lesson 6: Taking Corrective Action
Lesson 7: The Grievance Procedure
Lesson 8: Labor Law Basics
Unit 909: Taking Corrective Action With Employees ($100)
Covers corrective action. States the objectives of corrective action. Examines various disciplinary measures. Lists the rights of the union and of the company in corrective action matters. Discusses the enforcement of health and safety rules.
Lesson 1: The Supervisor’s Role in Employee Relations
Lesson 2: Leading Your Employees
Lesson 3: Handling Grievances
Lesson 4: Understanding Arbitration
Lesson 5: Labor Law Basics
Unit 910: Managing A Training Program ($100)
Covers analysis of training needs. Describes various kinds of maintenance training and lists important steps in administering training. This course compares group management techniques to self-study. Discusses the training environment. Examines how to keep training records and how to evaluate training results.
Lesson 1: Analyzing Your Training Needs
Lesson 2: The Supervisor as Trainer
Lesson 3: Using Training Media
Lesson 4: Teaching and Evaluating Success