Covers the basic types of maintenance organizations. This course discusses cost-saving concepts of using work order systems. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.

Lesson 1: Types of Maintenance Organization

Lesson 2: Maintenance Planning and Operations

Lesson 3: Work Order Systems

Lesson 4: Using Information Sources

Lesson 5: Controlling Backlog through Planning

Lesson 6: Applying Work Standards

Lesson 7: Managing Maintenance by Computer

Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.

Lesson 1: Work Order Systems

Lesson 2: Using Information Sources

Lesson 3: Controlling Backlog through Planning

Lesson 4: Applying Work Standards

Lesson 5: Managing Maintenance by Computer

This maintenance management course covers what preventive maintenance (PM) is and why it is necessary. Develops procedures for setting up a practical PM program, and describes effects of PM on scheduled and unscheduled work. Explains the requirements and advantages of the program as it applies to maintenance management. Provides information on the relationship of PM to production and quality control.

Lesson 1: The Need for PM

Lesson 2: Setting Up a PM Program

Lesson 3: Scheduling PM

Lesson 4: Controlling Work

Lesson 5: Quality Control

The Controlling Maintenance Resources course covers methods of using maintenance resources for greatest efficiency, and tells how to implement the techniques effectively. Explains what workload is and how to measure it. Provides a thorough investigation into the control of labor, parts, and materials—both in the field and in the shop. Examines the budget process and how to control costs through budgeting.

Lesson 1: Measuring Workload

Lesson 2: Controlling Labor

Lesson 3: Controlling Parts and Materials

Lesson 4: Managing Shop Operations

Lesson 5: Controlling Costs through Budgeting

This maintenance management course covers instructions to first-line supervisor in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program.

Lesson 1: Evaluating Performance

Lesson 2: Increasing Productivity

Lesson 3: Effects of Training

Lesson 4: Managing Time

Lesson 5: Stimulating Improvement

This maintenance management course covers how to use verbal and written communication tools, including the importance of listening. Explains how to motivate maintenance personnel through effective communication. Discusses how to organize written communication, best utilizing the elements of writing—parts of speech, phrases, clauses, sentences, structure, punctuation, and syntax. Gives examples of business writing used for reporting progress and motivating employees.

Lesson 1: Communication Objectives

Lesson 2: Verbal and Nonverbal Communication

Lesson 3: How to Listen

Lesson 4: Communication Maintenance

Lesson 5: Planning Your Writing

Lesson 6: The Mechanics of Writing

Lesson 7: Business Writing

Covers how to organize written communications. Identifies parts of speech, phrases, clauses, and sentences. Explains importance of syntax. Discusses mechanics of structure and punctuation. Gives examples of different forms of writing.

Lesson 1: Planning Your Writing

Lesson 2: Building a Sentence

Lesson 3: The Mechanics of Writing

Lesson 4: Building a Paragraph

Lesson 5: Business Writing

This maintenance management course defines the supervisor’s job in terms of maintenance planning, operations, and employee interaction. Demonstrates how good leadership requires administering discipline fairly, recognizing employee needs, and preventing employee strife. Discusses the basic information supervisors need in handling grievances and union disputes.

Lesson 1: Defining the Supervisor’s Job

Lesson 2: Supervising Hourly Personnel

Lesson 3: Becoming a Successful Leader

Lesson 4: The Supervisor’s Role in Employee Relations

Lesson 5: Responding to Interpersonal Problems

Lesson 6: Taking Corrective Action

Lesson 7: The Grievance Procedure

Lesson 8: Labor Law Basics

Covers corrective action. States the objectives of corrective action. Examines various disciplinary measures. Lists the rights of the union and of the company in corrective action matters. Discusses the enforcement of health and safety rules.

Lesson 1: The Supervisor’s Role in Employee Relations

Lesson 2: Leading Your Employees

Lesson 3: Handling Grievances

Lesson 4: Understanding Arbitration

Lesson 5: Labor Law Basics

Covers analysis of training needs. Describes various kinds of maintenance training and lists important steps in administering training. This course compares group management techniques to self-study. Discusses the training environment. Examines how to keep training records and how to evaluate training results.

Lesson 1: Analyzing Your Training Needs

Lesson 2: The Supervisor as Trainer

Lesson 3: Using Training Media

Lesson 4: Teaching and Evaluating Success